Returns Information

HOW CAN I RETURN AN ITEM FOR EXCHANGE OR REFUND?

If you’re not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels †† intact within 14 days of purchase. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear in your account. Some products are non-refundable for hygiene reasons. If we find that the item has not been returned to us in a fully re-saleable condition or within the set timescale we reserve the right to refuse a refund on the item. The item is your responsibility until it reaches us. For your own protection we recommend that you send the goods using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. 

††  Note when trying on items of clothing do not remove labels. Please ensure that you are not wearing perfume, aftershave or a deodorant which may leave a sent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation. 

 

CAN I GET A REFUND ON SALE ITEMS?

All sale goods much be returned within 7 days for an exchange or refund.

 

I HAVE RECEIVED THE WRONG ITEM?

If the item you received is not what you originally ordered, please e-mail help@schoolbagstation.com quoting your order number, your name/address and telephone number, also the details of the product you wish to return. We will happily refund or exchange any item sent to you in error on our part. A refund will also be given for the postage cost of returning the item. 

 

HOW DO I RETURN A FAULTY ITEM?

You should inspect the goods when you receive them for defects or faults. If you find a defect or fault you must tell us before wearing/using the item within 7 days of receipt of the goods. Should an item become faulty after wearing, goods will only be considered for a refund or exchange within a reasonable timescale from purchase. This will normally be no more than 3 months. Schoolbag Station will not except returns on; garments with prints damaged by ironing, garments with shrinkage due to washing, garments with damaged glitter, beading, sequins or embroidery. All goods returned and thought to be faulty will be sent to the manufacture for an independent quality inspection. This process can take up to 14 days. Please return any item considered to be faulty to us, at the aforementioned address. Please add the reason why the item is considered to be faulty. Any item found to be faulty would receive a full refund plus postage cost.

 

WHAT IS THE RETURNS PROCEDURE?

Please take care when unpacking and repacking your products. Upon receipt of your purchase you will find an invoice enclosed. On the invoice you will find a pre-printed address label. THIS IS NOT PRE-PAID. Please use this along with the invoice when returning items. If you do not have an invoice please enclose the following information on a piece of paper:

 

- Your name/address and contact details

- The date you purchased the product

- Please specify the reason for returning the item

 

Post goods to:

RETURNS DEPARTMENT

THE SCHOOLBAG STATION LTD

KNOCKMORE HILL BUSINESS PARK, 

9 FERGUSON DRIVE, 

LISBURN,

BT28 2EX